Mosaik CRM - Complete Profile and Campaign Management Solution
Mosaik CRM is a complete profile and campaign management solution that offers sales force automation and loyalty program administration capabilities. Mosaik CRM is closely integrated with SoftBrands Epitome .NET PMS and Core Central Reservation System. Mosaik CRM’s central profile tool ensures accurate and complete information on guests, companies and travel agents, is maintained centrally, and made available across a hotel chain.
Mosaik CRM provides a central member tool which is integrated with the central profile, and guarantees efficient customer service. This interactive online area linked to the hotel group’s web site enables members to manage their online bookings, maintain their personal profile data and generate reports. The campaign management tool from Mosaik CRM allows sales, marketing and management teams to plan and execute targeted marketing initiatives to select customer segments. Its extensive filter options guarantee a highly targeted segmentation for customer campaigns
Mosaik CRM is sold, installed and supported by SoftBrands on a fully 24 by 7 basis worldwide. Built in additional modules are available –Mosaik CRM Loyalty and
Mosaik CRM SFA (Sales Force Automation)
Mosaik CRM Loyalty - Manage the frequent guest programs on a chain-wide level
Mosaik CRM Loyalty is a flexible and easy-to-use solution that helps you set up your awards and respective voucher texts, which are automatically emailed to the guest, when the award is granted. Mosaik CRM Loyalty has an extensive reporting functionality which gives the staff a number of loyalty reports on bonus point production and redemption for selected or all hotels. This tool lets hotels effectively plan, monitor and control all internal loyalty processes.
Mosaik CRM SFA - Ensure a successful sales strategy throughout the organization
Mosaik CRM SFA has rich functionality required for operating all areas of sales processes. This tool enables hotels to distribute all accounts, contracts and rates throughout the connected sites and makes the data available to the sales force including those on the field. This tool has an intuitive user interface and is very easy to learn. Mosaik CRM SFA can be fully integrated to Mosaik CRM.