Consolidated Guest Information Management Solutions

SoftBrands offers a Central Information System (CIS) that provides a feature-rich, cost-effective solution for accessing guest information and other hotel data in a corporate office or multi-property environment.  The CIS consolidates information about each guest, including identity, current and past spending patterns, preferred accommodations, amenity requests, billing details and more – valuable information for improving guest loyalty and increasing operational efficiency. 

Using SoftBrands’ CIS helps increase corporate knowledge about guests with bi-directional updates of guest and company history accounts.  Hotel companies can analyze enterprise-wide and per-property production statistics with the shared guest and company stay history in the CIS.  Statistics include the number of reservations, stays, cancellations, no shows and the amount of revenue generated by each guest or company. 

The CIS is a highly scalable solution that provides a sophisticated data exchange between key business applications.  The CIS integrates with SoftBrands’ property management systems and central reservation systems to help ensure that all locations are working with the same up-to-the-minute information.  Built on a foundation of proven business logic and fully compatible databases, all data available on-property is also available to the corporate office through the CIS to help hotel companies better serve and retain guests.