Corporate Solutions

SoftBrands offers a range of corporate solutions to help hotel chains and management companies extend their market reach, increase revenue and occupancy and streamline operations, including:

Central Reservation Systems – SoftBrands’ Central Reservation Systems (CRS) provide chains and management companies with the functionality required to process reservations and manage availability from a centralized location efficiently and cost effectively. These central reservation, channel and call center management tools help hoteliers manage rates, availability and guests through key distribution channels. The tools integrate with SoftBrands’ property management systems so hoteliers can use room allocation and rate features to reduce the transaction fees of costly intermediaries. More about CRS / Call Center Management.

Customer Relationship Management - SoftBrands Mosiak CRM (Customer Relationship Management) helps hotels increase customer loyalty, competitiveness and bottom line results. With Mosiak CRM, hotels can provide superior guest service to their most valuable repeat customers by maintaining a comprehensive, accurate centralized customer profile, and making it available to their different properties and central reservation facilities. More about Mosaik CRM

Management Dashboard – SoftBrands’ Management Dashboard displays status reports and real-time operational statistics that hotel professionals can use to increase operational efficiency and maximize yields. With Management Dashboard, hotel employees are constantly informed of a property’s key performance indicators so they can respond to information about properties, their occupancies and revenues. More about Management Dashboard.

Multi-Property Management – SoftBrands’ Epitome property management system (PMS) provides a complete solution for the management of rates, availability and affinity programs for single and multi-property enterprises across multiple platforms. Hoteliers around the world rely on Epitome to increase operational efficiency, improve guest loyalty, maximize yield, centralize processes and increase profitability. More about Epitome PMS.

Web Reservations – the SoftBrands Reservation Portal is a business-to-consumer (B2C) and business-to-business (B2B) internet booking solution for almost any size hotel operation. This tool helps reduce the cost of online reservations by allowing hotels to internalize e-commerce initiatives rather than outsourcing to third-party wholesale booking agencies. Using the Reservation Portal, hotel web sites become virtual reservation agents that help extend a hotel company’s market reach while reducing reservation costs, improving guest satisfaction and allowing the hotel to manage rates and availability more effectively. More about B2B & B2C Web Reservations.

Consolidated Guest Information Management – SoftBrands’ Central Information System (CIS) provides a feature-rich, cost-effective solution for accessing guest information and other hotel data in a corporate office or multi-property environment. The CIS consolidates information about each guest, including identity, current and past spending patterns, preferred accommodations, amenity requests, billing details and more – valuable information for improving guest loyalty and increasing operational efficiency. More about Consolidated Guest Information Management.

Business Intelligence – SoftBrands’ Business Intelligence (BI) offering delivers powerful strategic analysis tools to transform raw data into cohesive business intelligence that hotel companies can use to better serve and retain guests. SoftBrands BI consolidates, cleanses and correlates disjointed data in hierarchically organized formats, enabling data analysis from a micro to a macro perspective. More about Business Intelligence.

Rate & Inventory Channel Management – SoftBrands offers a secure, streamlined, end-to-end solution with Rate and Inventory Channel Management tools that provide standardized views of room inventory and rate categories to property management systems and distribution channels. The SoftBrands Rate and Inventory Channel Management system helps hotel chains and management companies extend market reach, increase revenue and occupancy and streamline operations. More about Rate & Inventory Channel Management.